O’Reilly Auto Parts Reviews

DO NOT BUY ANYTHING FROM THEM.
Their company policy is no refunds on shipped items. Which means. If you bought an item or items, no matter how much the shipping is, wether you actually get the item or not you will not get a refudn for the shipping you paid. Even if you got a defective item!
I had the store order me something. Never got it and the store manager Troy wouldnt give me a refund. I had to call corporate. Corporate called the store, talked to Troy and corporate told me to go get my refund. I drove back to the store, didnt say a word. Just handed teh recipt and Troy knew aht he was todl to do. Troy was told by corporate to issue me the refund cause the item I paid for was on back order and no one could tell me when or if Id ever get the item. Troy thought it was funny when I first tried to get teh refund and, get this he sais " OH well, here is the corprorate number" when I told him Id call his boss if he wouldnt give me the refund. Apparentyly Troy things stealing peoples money is ajoke and that his boss woudl take his side. Troy ripping me off for the shipping on a 13 dollar item. Huge million dollar company and this idiot couldnt issue me a 7 dollar refund for the shipping? They should let him go. I had to take half the day and several trips and phone calls to several stores to get this refund. NEVER GOING BACK.. Thanks Troy... Douche Bag!

I bought a $#*!ie's brand seat cover at O'reillys Calais, ME. The manager was unable to tell me if the cover would fit my truck seat, but cordially said to bring it back if it didn't. Good manager, good management. He thanked me for my military service and offered me a military discount. I was thankful and appreciative. The seat cover fortunately fit.

In approximately only two weeks the seat cover had worn a substantial hole in what turned out to be insubstantial material. Very poor quality. Do not buy a $#*!ie's brand seat cover! I returned the $31.49 seat cover with my receipt for a refund at Ellsworth, ME O'reilly. The manager stated a refund was not possible, but reluctantly allowed me to exchange it for another. I wasn't happy with no refund and predicted to him the new seat cover would do the same thing because of the poor quality material.

Sure enough, in approximately the same time of only two weeks this second seat cover wore a whole through the terribly weak, insubstantial, poor quality material. I reiterate do not buy a $#*!ie's brand seat cover.

I returned this second seat cover with receipt to O'reillys Ellsworth, ME again. The manager wasn't there. I explained the situation and my dissatisfaction of the hole in the seat cover to the assistant manager. He said he couldn't offer me a refund or exchange. "It wasn't allowed". "It wasn't a manufacturer defect because it didn't come out of the box that way" and therefore could not be warranted was his explanation. I was completely baffled with this statement and baffled by an assistant manager who didn't care whether the customer was satisfied or not. I questioned him why the manager two weeks ago had allowed an exchange. He called the manager. He stated the manager said he had done the initial exchange as a courtesy but would not do it again. I was left with a seat cover that was no good and $31.49 wasted. I told the assistant manager he had lost an O'reilly customer. He didn't care. He said this happens all the time: "people buy cheap seat covers and they don't last". I said "here"? "No, at Walmart and all kinds of places" was his reply. Then added "but they don't complain".

Imagine that. Again, I am completely baffled. What does all this mean? In this instance anyway, O'reillys didn't care about customer satisfaction even though a product they sold was unmistakably of very, very poor quality. I would suggest buying your auto care products elsewhere. I certainly will be.

I appreciate the manager at Calais who demonstrated customer satisfaction was important.
I appreciate the Ellsworth manager's initial attempt at courtesy. Sadly, despite some initial good action the end result was atrocious. A customer was sold an extremely poor quality product and left having spent $31.49 for nothing. O'reillys is $31.49 richer, the customer is $31.49 poorer. Ellsworth, Me O'reilly management is satisfied with that.

Placed my payment & order under wrong customer. Failed to have part at stated time. Sunset Ave, 27804.

Just went into store at granbury rd in Fort Worth. 3 guys behind the counter, on their phones, two with their backs to the counter. Stood there for a few minutes, no one looked up, then asked "can anyone check me out?" With an attitude and not a word said, the guy on the bench reluctantly got up and checked me out. Will think long and hard the next time I need something, about going back to Oreilly.

I think time changed....they refused to install the battery I bought in the store even after I told them they did last time... so over price without installing. So lame. I did at Walmart for the half price and they installed my battery. everything happens with a reason. I won't visit Oreilly anymore. Thanks for the warning...

I love my Orielly's. Great service and prices. They do not discriminate against health conditions and have earned my business.

We've bought several brand new parts that were bad had to take back. That's gas n wear n tear on my vehicle plus the parts aren't cheap at all!

I placed an order, online, for my Daughter so she could go to her local store and pick up a battery. I placed the order at 11:56am, called the store Manager about the order and my Daughter headed to that store to pick up the battery. But when she got to the store, the order had not been finalized through O'Reilly online and required me to call an 800 number to proceed, all in the name of "SECURITY" they claimed. It is not up to O'Reilly to decide how I pay for the order...that is between me and my credit card company. With the thousands of dollars my Husband and I spend yearly at O'Reilly and have this issue arise means we will NEVER buy anything again. NAPA is right down the road.

Thank's O"Reilly, I looked all over for de-icer today and everywhere I went I was out of luck.
Just about gave up and here I was on Winchester road and seen O'Reilly, my last hope.
There it was on a top shelf, I thought I had won the lottery. I'm giving you five stars.

Entered the store in Weslaco, TX never greeted. I woke up Mario at the counter and interrupted his daydreaming I guess. I asked for wiper blades for my Prius and asked if he could install to which he grumbled something back under his breath to which I was sorry I stopped here. I paid for the blades, and he let them set on the counter and started waiting on everyone (Hispanic) that walked through the door. I grabbed the blades and walked out , thanking him for NO service.
OK, Back to Amazon from now on.

i wrote a review and said: they were out of O'Reilly oil and when I wrote a review they wrote back 'Unfortunately, it did not meet all of our website guidelines' wow stupid bot responses.
then you blocked me from responding

Just wanted to give a great shout out to Mr James the manager of O'Reilly's he is such a beautiful person he is so helpful especially when don't have anybody to help you, keep up the excellent work